smartUtility

smartUtility

Online branding and technology platforms have changed the ways businesses operate. Adapting to the changing times and fulfilling the growing demands of consumer habits, online order and booking applications are a must.

To manage the ongoing and increasing needs of hyperlocal and regional markets to deliver an end user experience to customers, smartData has developed smartUtility. The framework which is our IPR helps you build any on demand service application & is domain agnostic. It has all the standard modules base built in which can either be used as is or can be customised for advance offering or specific needs.

Major benefits of smartUtility

The benefit of considering working with smartData on this important initiative of yours is because of the inherent advantage we provide. This is due to the availability of our in house stubbed code base framework which covers the basic foundation of your application needs.

  • No Bugs Solid validated extendable code base with no bugs

  • Speed Reduce time to market and speed of development

  • Code adjustment Enhance the base code to adjust to their requirements

  • Focus and prioritise Focus and prioritise on should have, could have, good to have features

Scheduling

Schedule availability on calendar. View upcoming and cancelled appointments.

Availability/ calendar management

Multiple calendar views, set reminders and view appointment details.

Search

Filter by service type, location, offers, price and more.

Booking management

Manage availability rules for service providers, reschedule appointments.

Payment management

Simple payment process with ability to integrate with preferred gateways

Review and Rating

Submit reviews and ratings for services availed

Service & product management

Differentiate from competition by managing all service supplies online

User friendly UI

Compatibility with browsers and smooth mobile experience

Manage staff & services

Ability to seamlessly manage staff & services for businesses

Tickets

Measured tracking of all (assigned/new) tickets

Manage jobs

Single portal to manage/handle both fixed and hourly jobs

Recent Portfolio Projects

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Customer Support Performance tool

Customer Support Performance tool

An AI-powered Quality Assurance (QA) tool developed to enhance the customer support experience by automatically analysing customer-agent conversations( both actual human agents as well as agentic bots too). It identifies policy violations, customer sentiment, and agent performance insights in real-time. Platform integrates with CRMs and uses machine learning (ML) and natural language processing (NLP) to offer actionable insights for businesses seeking to improve service quality and operational efficiency. This will help organisations to streamline support analysis, improve agent training, and monitor customer satisfaction metrics. 

 

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Treatment Builder / Structure Clinics

Treatment Builder / Structure Clinics

Solution is designed for an aesthetics clinic chain, allowing patients to browse multiple treatment options and packages based on their specific skin concerns.

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AI Candidate Profile Builder

AI Candidate Profile Builder

A staffing agency required a web-based platform to streamline candidate profile generation with a professional, branded layout. The goal was to simplify the process of inputting candidate details, resume parsing, talent scoring, and PDF generation. This tool needed to ensure consistency, branding compliance, and efficiency in preparing candidate profiles for client distribution.

This system was designed to:

  • Automate candidate data entry and resume parsing.
  • Provide a structured scoring system for assessing candidates.
  • Allow recruiters to add insights based on predefined templates.
  • Enable profile editing, secure storage, and PDF export with agency branding.
  • Ensure a mobile-responsive and user-friendly experience.
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