An AI-powered Quality Assurance (QA) tool developed to enhance the customer support experience by automatically analysing customer-agent conversations( both actual human agents as well as agentic bots too). It identifies policy violations, customer sentiment, and agent performance insights in real-time. Platform integrates with CRMs and uses machine learning (ML) and natural language processing (NLP) to offer actionable insights for businesses seeking to improve service quality and operational efficiency. This will help organisations to streamline support analysis, improve agent training, and monitor customer satisfaction metrics. 

The client wanted to develop an online marketplace application where marketers can register, create their own stores, and sell products on behalf of the client or vendors. Vendors can upload products, manage inventory, and set shipping methods. Marketers have the option to choose from 20 predefined themes, customize store settings (logo, content, domain), and earn commissions as affiliates.
The platform includes warehouse and order management, and integrates with third-party services like GoDaddy for domain registration and PayPal for payments. It follows a subscription-based model (free or paid) and is designed to support multiple languages.

In today’s fast-evolving workplace, organizations require an HR management system that not only streamlines operations but also prioritizes employee well-being. A next-generation HR platform with AI-driven automation helps businesses efficiently manage HR processes while ensuring employees’ mental health remains a core focus. By integrating advanced features such as payroll management, leave tracking, a Learning Management System (LMS), an Applicant Tracking System (ATS), and seamless connectivity with tools like Okta, Microsoft Teams, and Slack, such a system enhances efficiency, engagement, and overall workforce productivity.