Predictive Dialing system has been developed for Australia based Real Estate & Financial Services provider. The main objective of this system is to increase efficiency of business operation by 35%-40% by managing calls based on predictive dialing concept. By eliminating delaying factors like no answer, wrong calls, dnc, etc. automatically, system is connecting telemarketing team with available customers directly, hence an increase in productivity.

Real estate agents spend a significant portion of their day on phone calls – following up with leads, booking property visits, and confirming client preferences. The client, a mid-sized real estate agency, was struggling with missed follow-ups, delayed responses, and scattered call logs.
To address this, we built a smart inbound-outbound calling agent that acts like a virtual assistant. Integrated directly with the client’s CRM and calendar, the agent automatically places calls, captures lead details, books appointments, and updates records in real time – all while keeping the human agent in control.

Toyness is a multilingual go to online kids store with massive collection of kid’s toys sorted under different categories.The app facilitates seamless buying experience through one-step checkout process, multi-payment options,  order tracking and and easy refund/return management. The app also has an integrated web-based system for admin to manage product categories, inventory and order management, shipment handling, and setting multiple languages.

A live streaming application for both simple users and DJ users. Both the users will be able to live stream and share voice and video expressions. Users can also chat individually and create group for the chat.
The platform is one of the major live streaming solution providers in the market that provides video hosting platforms to stream live content. Their platform also offers reliable cloud-based solutions for individuals to stream live events at a high scale. To protect the live streaming content, the app is equipped with certain security technology like bypass ad-blocker and access control.

Our automation platform is designed to transform the delivery of market research services for organizations, government agencies, and other sectors. By streamlining the entire research process—from data collection to analysis and reporting—our platform offers a comprehensive, user-friendly solution that enhances efficiency, reduces costs, and delivers high-quality insights.

The platform is equipped with advanced features like dynamic surveys, customizable reporting, and real-time dashboards, making it easier for users to gather and analyze data. Whether you’re looking to conduct large-scale surveys, generate detailed reports, or access real-time insights, our platform provides the tools needed to make informed decisions quickly and effectively.

Crystel Care is a registered NDIS service provider in Australia, dedicated to supporting children and young people with disabilities through therapies, family support, and care coordination. (Occupational Therapy, Speech Therapy, Psychology, Physiotherapy, Counselling, and Behaviour Support)
We are developing a complete NDIS-compliant CRM platform that streamlines client onboarding, service agreements, therapist workflows, case notes, billing, invoicing, payroll, and reporting. The system also integrates with Xero for accounting and SharePoint for document compliance, while ensuring all data is securely hosted in Australia. 
This solution empowers Crystel Care to deliver services more efficiently, reduce errors in billing, and maintain full compliance with evolving NDIS rules.