Enhance Customer Engagement with Advanced NLP Technology in Australia

25+

Years of Global Experience

7+

Geographical Locations

1000+

Employees

10000+

Projects Successfully Delivered

Enhance Customer Engagement with AI-Driven NLP Solutions

Natural Language Processing (NLP), enhanced by Large Language Models (LLMs), is revolutionizing how we interact with technology. By enabling machines to comprehend and generate human language, NLP applications are reshaping industries, making processes more intuitive and user-centric. While NLP processes and analyzes human language, LLMs—trained on vast datasets—excel at generating high-quality text, translating languages, and answering questions, unlocking new efficiencies. At smartData, we leverage NLP and LLMs to improve customer service through intelligent chatbots, automate text generation for social media, and streamline various business operations. Additionally, we integrate Deep Learning to capture complex data patterns, supporting tasks like sentiment analysis, text summarization, entity extraction, and document parsing. This layered approach makes NLP invaluable for analyzing and drawing insights from textual data. The combination of NLP and LLMs is a transformative force, enabling businesses to achieve greater efficiency, creativity, and innovation. Through these technologies, smartData empowers organizations to enhance interactions, optimize processes, and unlock new opportunities in a digitally driven world.

Text Classification

Our expert in Text Classification helps businesses automatically categorize large volumes of text data, such as customer feedback, emails, or social media posts. Using advanced NLP algorithms, we classify text into predefined categories, enabling organizations to streamline data processing, monitor customer sentiment, and automate decision-making processes. Our services ensure accurate classification, whether it’s for spam detection, topic categorization, or intent recognition.

Named Entity Recognition (NER)

Our Named Entity Recognition service helps businesses automatically extract key information such as names, dates, locations, and organizations from unstructured text. Our NLP experts utilize state-of-the-art models to identify and classify entities within large datasets. This allows organizations to quickly identify important details from documents, emails, or news articles, reducing manual effort and increasing efficiency in data processing and knowledge extraction.

Language Translation

Our NLP-powered Language Translation services provide real-time, high-quality translation of content across multiple languages. Whether you're expanding globally or communicating with diverse customers, our experts ensure accurate translations that maintain the meaning and tone of the original text. We leverage deep learning models to support businesses in delivering seamless communication with customers worldwide.

Document Clustering

Document Clustering groups similar documents based on content, helping businesses organize and manage vast amounts of text data. Our NLP experts utilize unsupervised learning models to categorize documents into meaningful clusters, making it easier to retrieve relevant information and identify patterns. This service is useful for research firms, content managers, and any business dealing with large text datasets.

Chatbots and Virtual Assistants

Leverage the power of conversational AI with our custom-built chatbots and virtual assistants. Our NLP experts design intelligent, context-aware chatbots that can handle customer inquiries, support requests, and even complex transactions. These AI-driven assistants enhance user experiences, reduce operational costs, and provide 24/7 customer support across platforms. Whether it's for e-commerce, healthcare, or banking, we offer tailored solutions to meet your business needs.

Social Media Monitoring

With our NLP-driven social media monitoring service, businesses can track brand mentions, customer sentiment, and emerging trends across multiple platforms. Our NLP experts analyze posts, comments, and messages in real-time to provide valuable insights about customer perceptions and market dynamics. This service helps brands manage their reputation, engage with customers effectively, and make informed marketing decisions based on social media data.

Entity Relationship Extraction

Entity Relationship Extraction identifies and analyzes the connections between entities within a body of text. Our NLP experts use advanced models to detect how people, places, events, or other entities are related, allowing businesses to better understand interactions and dependencies. This service is ideal for applications in fields like finance, healthcare, and law, where understanding relationships within text data can lead to critical insights.

Faq's

All You Need to Know About NLP (Natural Language Processing) Solutions

Our NLP solutions are crafted to empower businesses by unlocking the potential of human language. At smartData, we specialize in leveraging advanced NLP techniques to improve customer interactions, automate tasks, and gain valuable insights from text data. Whether you're looking to enhance chatbots, sentiment analysis, or document processing, our expertise in NLP can help transform how your business engages with customers and processes data. Let us guide you through the exciting possibilities of NLP and how it can elevate your business to the next level.

Our NLP experts develop intelligent chatbots, virtual assistants, and sentiment analysis tools that provide real-time responses, analyze customer feedback, and enhance engagement, leading to improved customer satisfaction.

NLP is widely used in healthcare, finance, e-commerce, customer service, legal, and marketing industries to automate tasks, extract insights from text, and improve operational efficiency.

Yes, our NLP solutions can analyze vast amounts of unstructured text data, extract meaningful insights, and generate automated reports, reducing manual effort and improving accuracy.

Recent Portfolio Projects

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Telehealth Marketplace

Telehealth Marketplace

A telehealth marketplace where registered doctors can either opt for their private site with their domain or continue with the main website. Patients can view doctor detail profile page/s with details such as profile pic, address, appointment cost, about us, medical practice, work and experience. 

The admin creates standard templates for private websites for purchase by doctors. Doctors have full access control to manage their profile, availability, appointments, prescription, payments and provide virtual care via their private website. 

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Wallet System

Wallet System

The objective of the application is to allow its users to manage the loyalty points earned as issued by various participatory merchants under one umbrella. The application users will be able to transfer and convert the earned points to make the bill payments or any purchased. "More you spend more you earn".

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Smart Factory Operations Platform

Smart Factory Operations Platform

FOA is a modular AI-powered smart factory management platform designed to digitize and streamline maintenance operations, production monitoring, and resource planning for manufacturing units. It helps facilities reduce downtime, optimize costs, and enhance productivity through real-time analytics, automation, and predictive maintenance powered by AI and IoT integrations.

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Healthcare Data Warehouse

Healthcare Data Warehouse

This custom solution can help standardize data available in unstructured formats from different systems. These solutions efficiently maintain essential healthcare data compliance like HIPAA and HL7. Provide useful insights from Data to increase the efficacy of patient treatment through interoperability. 

Here we are receiving data from below sources:
1. Relational databases, 
2. Flat files, Salesforce, 
3.HL7 data from various EMRs, Pharmacy, 
4. DICOM files like CT scans, MRI, etc, 
5. Medical prescription OCR

And finally, store in a Data warehouse hosted in AWS to perform analytics over data to capture useful insight

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Dating Site

Dating Site

It is a multilingual virtual relationship & network building platform that enables people to find and introduce themselves to potential natural-minded connections over the internet, with the goal of increasing their personal and professional outreach. By opting for special pricing plans, users can get access to premium profiles & associated features.

The platform facilitates relationship’s initiation by offering users

1) Access to the relevant & moderated individual profiles

2) A real-time chatting tool to initiate contact

3) Intelligent matching-algorithm based on factors like interest, experience, age, location, others

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Cloud based Platform for Employee Benefits

Cloud based Platform for Employee Benefits

It is a centralized cloud-based platform accessible to multiple employee benefits organizations who offer their services to many employers/partners/employees through the cloud-based apps. The system facilitates a secured single point of access to all other service providers’ apps through SSO. The employers/ partners/ employees can visit the common platform and choose the right services from the multiple providers in-housed under CBS by subscribing/ renewing the suitable plans offered. 

Single sign-on implemented using secured MINI ORANGE BASED SSO, SAML 2.0 Connect based SSO integration to have a single point of authentication to all the in-housed providers' apps. Claim/role-based access to users.

3rd party integration is being done with various platforms, some of them are listed below:

  • Alegeus
  • bSwift
  • CobraPoint
  • Salesforce
  • TPA Stream
  • Employee Navigator

 

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What our clients says about smartData

Gavin

Gavin

CEO and Founder
Peter

Peter

CEO and Founder
Jatin

Jatin

CEO and Founder
Ben

Ben

CEO and Founder
Kawasaki

Kawasaki

CEO and Founder

smartData Benefits

Global Talent Pool

We boast nearly 1,000 highly skilled developers strategically positioned across three offshore locations, enabling us to deliver world-class software solutions. 

Proven Track Record

With a proven track record of delivering over 10,000 diverse software applications worldwide, we have honed our expertise to perfection.

Worldwide Presence

smartData Enterprises boasts a robust global footprint, with a strong foothold in key regions such as the US, Australia, Europe, and Japan.

CMMI/ISO certifications and accreditation

smartData’s CMMI Level 3 and ISO 9001:2015 certifications showcase our commitment to quality and consistency, with a focus on client success. As we aim for CMMI Level 4, we’re driving greater efficiency and innovation.

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