Crystel Care is a registered NDIS service provider in Australia, dedicated to supporting children and young people with disabilities through therapies, family support, and care coordination. (Occupational Therapy, Speech Therapy, Psychology, Physiotherapy, Counselling, and Behaviour Support)
We are developing a complete NDIS-compliant CRM platform that streamlines client onboarding, service agreements, therapist workflows, case notes, billing, invoicing, payroll, and reporting. The system also integrates with Xero for accounting and SharePoint for document compliance, while ensuring all data is securely hosted in Australia. 
This solution empowers Crystel Care to deliver services more efficiently, reduce errors in billing, and maintain full compliance with evolving NDIS rules.

The primary objective of the compliance process automation platform is to enhance the operational efficiency of the energy company's Energy Saving Certificate (ESC) process. This will be achieved by automating the collection, validation, and reporting of energy savings data related to lighting, air conditioning, heat pumps, and batteries. The platform aims to reduce manual processing time, minimize errors, and ensure compliance with regulatory requirements, ultimately leading to improved accuracy in reporting and increased energy efficiency. 

This software streamlines the workflow of a compliance company seeking relevant information and documents from the corporate customers and further processing. In the current phase of the project the compliance company (client) send e-mails to onboarded clients directly to the platform to fill-out a dynamic multi-page questionnaire and uploading relevant documents. Once the information is successfully submitted the TCO officer is prompted every 3 hours. If in case the information is not submitted or is incomplete then the corporates are reminded every 4 days. 

The coroporates can login to resubmit the form annually with pre-filled fields and can change as required. As the user moves forward to the next page of the questionnaire the field details are saved in real-time. 

An AI-powered outbound engagement platform that automates voice calls, follow-ups, and data syncing for recruitment agencies, service providers, and customer support teams. It integrates seamlessly with CRMs, calendars, and telephony systems to handle high-volume call campaigns using intelligent voice agents. The system uses natural voice synthesis, sentiment detection, and real-time syncing to streamline outreach, reduce manual workload, and increase engagement.

The major objective of this bilingual app is to prevent community spread of the virus. Anonymous users get registered and the app uses BLE to scan the nearby users. It notifies the user in case there is nearby any positive case in the last 14 days.

An email automation tool for tracking, scheduling and reminding emails and campaigns with predefined templates. It engages more customers and scheduling one-click meetings, added to their calendars, email tracking tool, email sequences and salesforce integration.