Enhance Customer Engagement with Advanced NLP Technology in Australia

25+

Years of Global Experience

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Employees

10000+

Projects Successfully Delivered

Enhance Customer Engagement with AI-Driven NLP Solutions

Natural Language Processing (NLP), enhanced by Large Language Models (LLMs), is revolutionizing how we interact with technology. By enabling machines to comprehend and generate human language, NLP applications are reshaping industries, making processes more intuitive and user-centric. While NLP processes and analyzes human language, LLMs—trained on vast datasets—excel at generating high-quality text, translating languages, and answering questions, unlocking new efficiencies. At smartData, we leverage NLP and LLMs to improve customer service through intelligent chatbots, automate text generation for social media, and streamline various business operations. Additionally, we integrate Deep Learning to capture complex data patterns, supporting tasks like sentiment analysis, text summarization, entity extraction, and document parsing. This layered approach makes NLP invaluable for analyzing and drawing insights from textual data. The combination of NLP and LLMs is a transformative force, enabling businesses to achieve greater efficiency, creativity, and innovation. Through these technologies, smartData empowers organizations to enhance interactions, optimize processes, and unlock new opportunities in a digitally driven world.

Text Classification

Our expert in Text Classification helps businesses automatically categorize large volumes of text data, such as customer feedback, emails, or social media posts. Using advanced NLP algorithms, we classify text into predefined categories, enabling organizations to streamline data processing, monitor customer sentiment, and automate decision-making processes. Our services ensure accurate classification, whether it’s for spam detection, topic categorization, or intent recognition.

Named Entity Recognition (NER)

Our Named Entity Recognition service helps businesses automatically extract key information such as names, dates, locations, and organizations from unstructured text. Our NLP experts utilize state-of-the-art models to identify and classify entities within large datasets. This allows organizations to quickly identify important details from documents, emails, or news articles, reducing manual effort and increasing efficiency in data processing and knowledge extraction.

Language Translation

Our NLP-powered Language Translation services provide real-time, high-quality translation of content across multiple languages. Whether you're expanding globally or communicating with diverse customers, our experts ensure accurate translations that maintain the meaning and tone of the original text. We leverage deep learning models to support businesses in delivering seamless communication with customers worldwide.

Document Clustering

Document Clustering groups similar documents based on content, helping businesses organize and manage vast amounts of text data. Our NLP experts utilize unsupervised learning models to categorize documents into meaningful clusters, making it easier to retrieve relevant information and identify patterns. This service is useful for research firms, content managers, and any business dealing with large text datasets.

Chatbots and Virtual Assistants

Leverage the power of conversational AI with our custom-built chatbots and virtual assistants. Our NLP experts design intelligent, context-aware chatbots that can handle customer inquiries, support requests, and even complex transactions. These AI-driven assistants enhance user experiences, reduce operational costs, and provide 24/7 customer support across platforms. Whether it's for e-commerce, healthcare, or banking, we offer tailored solutions to meet your business needs.

Social Media Monitoring

With our NLP-driven social media monitoring service, businesses can track brand mentions, customer sentiment, and emerging trends across multiple platforms. Our NLP experts analyze posts, comments, and messages in real-time to provide valuable insights about customer perceptions and market dynamics. This service helps brands manage their reputation, engage with customers effectively, and make informed marketing decisions based on social media data.

Entity Relationship Extraction

Entity Relationship Extraction identifies and analyzes the connections between entities within a body of text. Our NLP experts use advanced models to detect how people, places, events, or other entities are related, allowing businesses to better understand interactions and dependencies. This service is ideal for applications in fields like finance, healthcare, and law, where understanding relationships within text data can lead to critical insights.

Faq's

All You Need to Know About NLP (Natural Language Processing) Solutions

Our NLP solutions are crafted to empower businesses by unlocking the potential of human language. At smartData, we specialize in leveraging advanced NLP techniques to improve customer interactions, automate tasks, and gain valuable insights from text data. Whether you're looking to enhance chatbots, sentiment analysis, or document processing, our expertise in NLP can help transform how your business engages with customers and processes data. Let us guide you through the exciting possibilities of NLP and how it can elevate your business to the next level.

Our NLP experts develop intelligent chatbots, virtual assistants, and sentiment analysis tools that provide real-time responses, analyze customer feedback, and enhance engagement, leading to improved customer satisfaction.

NLP is widely used in healthcare, finance, e-commerce, customer service, legal, and marketing industries to automate tasks, extract insights from text, and improve operational efficiency.

Yes, our NLP solutions can analyze vast amounts of unstructured text data, extract meaningful insights, and generate automated reports, reducing manual effort and improving accuracy.

Recent Portfolio Projects

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Bartender Tipping Platform

Bartender Tipping Platform

It is a digital tipping and peer-to-peer payment platform designed to simplify, modernize, and enhance the tipping process for service professionals, creators, and gig workers. It empowers individuals to receive cashless tips directly through digital payments, providing an easy, secure, and fast way for customers and supporters to express appreciation. The platform is ideal for industries where cash tips are common but declining due to the rise of cashless transactions. 

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Practice Management Software

Practice Management Software

It is a cloud-based practice management system that provides comprehensive and scalable, easily dealing with as many additional clinicians as one would like along the way, yet at the same time, it is simple and intuitive. Primary care and other physicians can manage all aspects of their practice: patient scheduling, healthcare financial management, inpatient and outpatient collections, fee for service revenue cycle, as well as reporting and documentation compliance requirements.

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Predictive Technology Stocks

Predictive Technology Stocks

In this portal, we can constantly view the stocks going up and down. We can keep an eye if stocks last price, velocities, and triggers that are going up or down live using the Lex API.

 

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DND homecare EVV

DND homecare EVV

A homecare agency portal for accessing visits/timecards completed by agency employees out in the field using the DND system. This portal would be used for viewing dashboard (current, recent activities, and alerts), making any edits to timecards as necessary, and reporting for times, employees, jobs, service types. Here users could record edits and/or save the reasons for edits, which integrate with NetSmart and the data aggregators to pass along edited visit data. There is also, an in-app message sending module, where User/Admin will be able to send messages to the Client as well as to Employees.

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Teledoctor

Teledoctor

: Televisit is and application in which user (patient) can search the doctor as per the Specialties and book an Appointment for himself or for the dependent with the doctor according to the availability. The patient can make the appointment in both ways either Televisit or In Person. The payment mode will be credit card or the patient can also pay by Insurance.

T the Doctor/ Provider end, Provider can create or register himself on the plaform by using the NPI Id and then add his/her schedule for In-person and Televisit separately. Provider can also create televisit for a particualr patient who has already seen him. Moreover provider can generate superbill for the patient appointment and also, make changes into the medical forms sent by the patient for approval.
 

- Patient can search for the doctor and chek Doctor’s detailed profile and past treatment ratings.
- Patient can upload the images of their medical forms and send it to their provider for approval.
- Book the appointment with doctor for himself and for dependent as well either it’s Televisit (Audio, Video) or In-person visit.
- Alerts / notification for Appointment approval, reminder for televisit as well as New form request and approval.

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Education Platform

Education Platform

It is a tool for online certification and tracking of outcomes. It has both user and administrative modules. 

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What our clients says about smartData

Gavin

Gavin

CEO and Founder
Peter

Peter

CEO and Founder
Jatin

Jatin

CEO and Founder
Ben

Ben

CEO and Founder
Kawasaki

Kawasaki

CEO and Founder

smartData Benefits

Global Talent Pool

We boast nearly 1,000 highly skilled developers strategically positioned across three offshore locations, enabling us to deliver world-class software solutions. 

Proven Track Record

With a proven track record of delivering over 10,000 diverse software applications worldwide, we have honed our expertise to perfection.

Worldwide Presence

smartData Enterprises boasts a robust global footprint, with a strong foothold in key regions such as the US, Australia, Europe, and Japan.

CMMI/ISO certifications and accreditation

smartData’s CMMI Level 3 and ISO 9001:2015 certifications showcase our commitment to quality and consistency, with a focus on client success. As we aim for CMMI Level 4, we’re driving greater efficiency and innovation.

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