Enhance Customer Engagement with Advanced NLP Technology in Australia

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Years of Global Experience

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Projects Successfully Delivered

Enhance Customer Engagement with AI-Driven NLP Solutions

Natural Language Processing (NLP), enhanced by Large Language Models (LLMs), is revolutionizing how we interact with technology. By enabling machines to comprehend and generate human language, NLP applications are reshaping industries, making processes more intuitive and user-centric. While NLP processes and analyzes human language, LLMs—trained on vast datasets—excel at generating high-quality text, translating languages, and answering questions, unlocking new efficiencies. At smartData, we leverage NLP and LLMs to improve customer service through intelligent chatbots, automate text generation for social media, and streamline various business operations. Additionally, we integrate Deep Learning to capture complex data patterns, supporting tasks like sentiment analysis, text summarization, entity extraction, and document parsing. This layered approach makes NLP invaluable for analyzing and drawing insights from textual data. The combination of NLP and LLMs is a transformative force, enabling businesses to achieve greater efficiency, creativity, and innovation. Through these technologies, smartData empowers organizations to enhance interactions, optimize processes, and unlock new opportunities in a digitally driven world.

Text Classification

Our expert in Text Classification helps businesses automatically categorize large volumes of text data, such as customer feedback, emails, or social media posts. Using advanced NLP algorithms, we classify text into predefined categories, enabling organizations to streamline data processing, monitor customer sentiment, and automate decision-making processes. Our services ensure accurate classification, whether it’s for spam detection, topic categorization, or intent recognition.

Named Entity Recognition (NER)

Our Named Entity Recognition service helps businesses automatically extract key information such as names, dates, locations, and organizations from unstructured text. Our NLP experts utilize state-of-the-art models to identify and classify entities within large datasets. This allows organizations to quickly identify important details from documents, emails, or news articles, reducing manual effort and increasing efficiency in data processing and knowledge extraction.

Language Translation

Our NLP-powered Language Translation services provide real-time, high-quality translation of content across multiple languages. Whether you're expanding globally or communicating with diverse customers, our experts ensure accurate translations that maintain the meaning and tone of the original text. We leverage deep learning models to support businesses in delivering seamless communication with customers worldwide.

Document Clustering

Document Clustering groups similar documents based on content, helping businesses organize and manage vast amounts of text data. Our NLP experts utilize unsupervised learning models to categorize documents into meaningful clusters, making it easier to retrieve relevant information and identify patterns. This service is useful for research firms, content managers, and any business dealing with large text datasets.

Chatbots and Virtual Assistants

Leverage the power of conversational AI with our custom-built chatbots and virtual assistants. Our NLP experts design intelligent, context-aware chatbots that can handle customer inquiries, support requests, and even complex transactions. These AI-driven assistants enhance user experiences, reduce operational costs, and provide 24/7 customer support across platforms. Whether it's for e-commerce, healthcare, or banking, we offer tailored solutions to meet your business needs.

Social Media Monitoring

With our NLP-driven social media monitoring service, businesses can track brand mentions, customer sentiment, and emerging trends across multiple platforms. Our NLP experts analyze posts, comments, and messages in real-time to provide valuable insights about customer perceptions and market dynamics. This service helps brands manage their reputation, engage with customers effectively, and make informed marketing decisions based on social media data.

Entity Relationship Extraction

Entity Relationship Extraction identifies and analyzes the connections between entities within a body of text. Our NLP experts use advanced models to detect how people, places, events, or other entities are related, allowing businesses to better understand interactions and dependencies. This service is ideal for applications in fields like finance, healthcare, and law, where understanding relationships within text data can lead to critical insights.

Faq's

All You Need to Know About NLP (Natural Language Processing) Solutions

Our NLP solutions are crafted to empower businesses by unlocking the potential of human language. At smartData, we specialize in leveraging advanced NLP techniques to improve customer interactions, automate tasks, and gain valuable insights from text data. Whether you're looking to enhance chatbots, sentiment analysis, or document processing, our expertise in NLP can help transform how your business engages with customers and processes data. Let us guide you through the exciting possibilities of NLP and how it can elevate your business to the next level.

Our NLP experts develop intelligent chatbots, virtual assistants, and sentiment analysis tools that provide real-time responses, analyze customer feedback, and enhance engagement, leading to improved customer satisfaction.

NLP is widely used in healthcare, finance, e-commerce, customer service, legal, and marketing industries to automate tasks, extract insights from text, and improve operational efficiency.

Yes, our NLP solutions can analyze vast amounts of unstructured text data, extract meaningful insights, and generate automated reports, reducing manual effort and improving accuracy.

Recent Portfolio Projects

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Tele-health Ecommerce(Dermatalogy)

Tele-health Ecommerce(Dermatalogy)

The proposed solution aims to develop a Telehealth E-Commerce Platform that will enable patients to browse listed skincare products. Upon selecting a product and adding it to the cart, the system will prompt patients to register and complete combined questionnaire for intake and product related inputs e.g. few questions to collect their medical history, such as allergies, medications, and medical conditions and others product specific questions.
Once the questionnaire will be complete, the prescription request to be sent to the dermatologist for his review and the patient will be notified about the prescription request accordingly.

The proposed solution will not onboard other providers as of now, it has its own dermatologist to view prescription requests and he can approve or reject prescriptions requests.

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Saas HR Application

Saas HR Application

A human resource management cloud-based (SaaS) application, to support small businesses (i.e. small coffee shops & local restaurateurs to manage their businesses easily. This is by helping owners and operators to save time and money by eliminating manual, time-consuming operational tasks. 

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Trucking and Dispatching Tool App

Trucking and Dispatching Tool App

The objective of the proposed application is to create a platform for asset tracking in the trucking industry that operates under a subscription-based software-as-a-service (SaaS) model. It has a mobile app for drivers that helps with dispatching pick-up and delivery locations and calculating total miles driven over a period of time covering duration and trips and a web-based interface for carriers, brokers, and the company.

The platform is integrated with a third-party hardware device that tracks various data points such as vehicle location, door opening, temperature, and humidity in real-time. The data collected by this device is sent back to cloud-based services that can be accessed via cloud-based APIs or the SDK provided by the device manufacturer.

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Professional Networking

Professional Networking

A business networking app that creates opportunities for people to meet face to face to achieve their business and career goals. Check-in and peek at profiles of other checked in like-minded users, send an ice breaker in-app chat and if interested meet face to face.

1. Networking is simplified by checking in where you are or view nearby users.

2. Profile search features take the guesswork out of who to meet.

3. Search nearby users & chat - search by industry, job title, company, interests, alumni and organizations and break the ice with in-app chat. 

4. Check in and meet people wherever your daily routine takes you. 

5. Join nearby events and start networking with attendees before the event.

The app helps eliminate missed opportunities to meet those that can impact on one’s business and career. The idea is to create opportunities so that one never walk away from an event or place and miss an opportunity to make meaningful introductions.

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Mobitz Heart and Rhythm

Mobitz Heart and Rhythm

Application is intended to import and review the electrocardiogram of the subscriber captured by apple smartwatch. The ECG in turn is presented to the provider who in turn analyzes the recording and creates an action plan which in turn is communicated via the platform to the designated staffs.Application is intended to import and review the electrocardiogram of the subscriber captured by apple smartwatch. The ECG in turn is presented to the provider who in turn analyzes the recording and creates an action plan which in turn is communicated via the platform to the designated staffs.

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Custom GPS tracking portal

Custom GPS tracking portal

 

A custom tracking portal for a Mobile Personal Emergency Response System (mPERS) that includes wearable devices, a software platform, and a call center service, providing immediate attention and help to ageing adults and those in need. The solution utilizes wireless connectivity, cellular technology, and GPS to allow seniors to feel protected while outside their homes. It features fall detection and alerts caregivers, emergency responders, and contacts in case of emergencies. The proposed solution addresses the growing market for medical alert systems driven by an aging population. 

It serves as an interface between IoMT devices, a server, and stakeholders, offering a user-friendly interface for caregivers to manage customers and their devices. The portal includes functionalities such as device inventory management, data tracking, customer support, reports, product purchasing, order history, help section, and account management.

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What our clients says about smartData

Gavin

Gavin

CEO and Founder
Peter

Peter

CEO and Founder
Jatin

Jatin

CEO and Founder
Ben

Ben

CEO and Founder
Kawasaki

Kawasaki

CEO and Founder

smartData Benefits

Global Talent Pool

We boast nearly 1,000 highly skilled developers strategically positioned across three offshore locations, enabling us to deliver world-class software solutions. 

Proven Track Record

With a proven track record of delivering over 10,000 diverse software applications worldwide, we have honed our expertise to perfection.

Worldwide Presence

smartData Enterprises boasts a robust global footprint, with a strong foothold in key regions such as the US, Australia, Europe, and Japan.

CMMI/ISO certifications and accreditation

smartData’s CMMI Level 3 and ISO 9001:2015 certifications showcase our commitment to quality and consistency, with a focus on client success. As we aim for CMMI Level 4, we’re driving greater efficiency and innovation.

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