The application is a service marketplace connecting customers with freelance service agents and companies. Users can post jobs, search for nearby service providers, and assign tasks based on ratings and reviews. The platform supports job location navigation, QR code generation and scanning, and an escrow payment system via PayPal for secure transactions. Service providers can manage hiring and staffing processes, while administrators oversee platform operations. Customers, individuals, and companies have distinct roles, ensuring a structured workflow. The system facilitates seamless service booking, secure payments, and transparent feedback, enhancing user trust and efficiency in managing freelance and company-based services.

An AI-powered Quality Assurance (QA) tool developed to enhance the customer support experience by automatically analysing customer-agent conversations( both actual human agents as well as agentic bots too). It identifies policy violations, customer sentiment, and agent performance insights in real-time. Platform integrates with CRMs and uses machine learning (ML) and natural language processing (NLP) to offer actionable insights for businesses seeking to improve service quality and operational efficiency. This will help organisations to streamline support analysis, improve agent training, and monitor customer satisfaction metrics. 

The client wanted to develop an online marketplace application where marketers can register, create their own stores, and sell products on behalf of the client or vendors. Vendors can upload products, manage inventory, and set shipping methods. Marketers have the option to choose from 20 predefined themes, customize store settings (logo, content, domain), and earn commissions as affiliates.
The platform includes warehouse and order management, and integrates with third-party services like GoDaddy for domain registration and PayPal for payments. It follows a subscription-based model (free or paid) and is designed to support multiple languages.